Service Manager | OAK Early Education



Recently re structured and branded, our Only About Kids Oak services consist of Oak on South St, Oak on Jellicoe St and opening soon Oak on Erin St. 

Oak on Jellicoe St  A 75 place centre with 5 rooms. This is an amazing service with a homely, family focused environment. A purpose built centre with an endless list of educational activities on offer such as yoga, music and movement and Spanish lessons.

Oak on South St  A gorgeous 100 place Queensland treasure with 5 rooms. A fully resourced centre with large airconditioned rooms and modern facilities. With plenty of spaces for our children to explore indoors and outdoors. This service is committed to partnering with its community and enjoys regular incursions and excursions.

Oak on Erin St Opening in early 2021, our brand-new, Hamptons-inspired service will feel cool and classic, yet casual with its large play spaces and natural and organic environments filled with lots of light.


What led you to a career in the childcare industry?
Coming from a large family I was surrounded by children. Babysitting my entire high school to families in my local community working with children was for me the next step. I have now worked within the industry for over 20 years. My passion has always been and still is in supporting services in delivering quality practice and quality environments for little people.

What are your favourite memories within the workspace?
Absolutely by far the Awards evening after the conference where I witnessed my QLD team achieve success!!

What are you passionate about?
Loving what you do!!!

What type of leadership style do you have?
I believe my leadership style could be considered somewhat charismatic!!! I lead with my heart and hope to inspire the people around me and be inspired by my passion and energy in wanting to deliver best practice and quality services. I am firm but fair and will work long and hard for the people in my team.

What makes your service such an amazing service?
The people without a doubt!!! I feel very lucky to work with my colleagues who like me want our services and the people within them to be successful both personally and professionally.

What are your goals for the service over the next 12 months?
I want to see the team really develop their individual skillets by opening themselves to diverse, quality professional development.

Amanda Fraser Business Operations Manager QLD


The Role:

We are looking for two Service Managers to become part of the Oak family and lead the management of our brand new look services at Oak on Jellicoe St and Oak on South St in Toowoomba.

We are looking for an adaptive, collaborative Manager who has the ability to build relationships with all stakeholders whilst appreciating the uniqueness and individuality of the service. 

In this role you will be responsible for delivering a responsive service that is committed to inclusive practices which support families, cultural, socio-economic and individual situations. You will develop and maintain effective collaborative and respectful relationships with children, families, early childhood professionals and regulatory departments, and ensure privacy and confidentiality is maintained. We are looking for someone who is adaptable to change and can think outside the square.


  • Manage the centre’s performance by applying strong business and financial disciplines at a service level including resource allocation, budgeting, optimising utilisation, cost management, staff ratio management and wage costs.
  • Ensure service meets compliance obligations through developing knowledge and skills in understanding relevant legislation, regulations, policies, procedures and guidelines.
  • Maintain a safe environment for children, families, employees and visitors and implement strategies to achieve safety outcomes, constantly driving continuous improvement.
  • Direct, co-ordinate, coach and support direct reports, ensuring organisational and individual goals are achieved.
  • Apply effective communication and leadership strategies to engage employees and enable them to work collaboratively, including partnering with other services in the area to support and inspire a shared sense of purpose to deliver positive outcomes for children and families.
  • Support and implement strategies that enhance inclusion regardless of the child and family circumstances.
  • Work collaboratively with the Story House Leadership team and other Managers to enable the service to achieve best practice and quality outcomes.

Who we are looking for:

  • Completed Diploma in Early Childhood or higher (recognised by ACECQA as an early childhood qualification).
  • A minimum of 3 years as a Service Manager
  • Demonstrated experience promoting a service and increasing enrollments. 
  • Demonstrated experience managing, mentoring and supporting early childhood education and care services/programs to deliver high quality outcomes, and in building a capable and engaged team
  • Demonstrated experience driving performance and delivering positive results in early childhood education and care services in a competitive environment.
  • Practical understanding of key issues, strategies and best practice in early childhood education, child health, wellbeing and inclusion, early childhood curricula and development frameworks.
  • Evidence of sound professional experience that shows initiative and strong sense of personal responsibility for meeting objectives, modelling of professional and ethical behaviour, commitment to personal development; and display of courage in the provision of advice and decision making.


Oak on Jellicoe : 88 Jellicoe Street, Toowoomba City QLD 4350
Oak on South : 593 South Street, Glenvale QLD 4350
Oak on Erin : 23-25 Erin Street, Wilsinton QLD 4350