Service Manager  

The Role:

We are looking for a Service Manager to lead the management of our Epping service and develop strategic business opportunities for promoting our service to potential families.

We are looking for someone who is business minded and comfortable in an accountable environment where your leadership and stakeholder management will help grow our business and allow others to thrive. 

In this role you will be responsible for delivering a responsive service that is committed to inclusive practices which support families, cultural, socio-economic and individual situations. You will develop and maintain effective collaborative and respectful relationships with children, families, early childhood professionals and regulatory departments, and ensure privacy and confidentiality is maintained. We are looking for someone who is adaptable to change and can think outside the square. 


  • Manage the centre’s performance by applying strong business and financial disciplines at a service level including resource allocation, budgeting, optimising utilisation, cost management, staff ratio management and wage costs.
  • Grow the occupancy of the service through community engagement and other means of active marketing. 
  • Maintain a high and consistent level of converting enrolments. 
  • Ensure service meets compliance obligations through developing knowledge and skills in understanding relevant legislation, regulations, policies, procedures and guidelines.
  • Maintain a safe environment for children, families, employees and visitors and implement strategies to achieve safety outcomes, constantly driving continuous improvement.
  • Direct, co-ordinate, coach and support direct reports, ensuring organisational and individual goals are achieved.
  • Apply effective communication and leadership strategies to engage employees and enable them to work collaboratively, including partnering with other services in the area to support and inspire a shared sense of purpose to deliver positive outcomes for children and families.
  • Support and implement strategies that enhance inclusion regardless of the child and family circumstances.
  • Work collaboratively with the Story House Leadership team and other Managers to enable the service to achieve best practice and quality outcomes.

Who we’re looking for:

  • Completed Diploma in Early Childhood or higher (recognised by ACECQA as an early childhood qualification).
  • A minimum of 3 years as a Service Manager
  • Demonstrated experience managing, mentoring and supporting early childhood education and care services/programs to deliver high quality outcomes, and in building a capable and engaged team
  • Demonstrated experience driving performance and delivering positive results in early childhood education and care services in a competitive environment.
  • Experienced in developing strategic business opportunities for promoting the service to potential families and converting new enrolments. 
  • A Strong communicator who is able to deliver a positive experience for families and encourage referrals. 
  • Practical understanding of key issues, strategies and best practice in early childhood education, child health, wellbeing and inclusion, early childhood curricula and development frameworks.
  • Evidence of sound professional experience that shows initiative and strong sense of personal responsibility for meeting objectives, modelling of professional and ethical behaviour, commitment to personal development; and display of courage in the provision of advice and decision making.
Story House Early Learning Epping Child Care Logo


  • Highly qualified and experienced staff
  • Nutritious meals
  • Linen, nappies, wipes and sunscreen
  • Tailored learning and curriculum for each age group
  • Indoor and outdoor play based experiences
  • Safe, quality, family-centred learning environments
  • Multicultural staff to support the needs of children from culturally diverse backgrounds


Our centre welcomes families from surrounding suburbs including Epping, Craigieburn, Mernda and Somerton. We offer a state-of-the-art facility boasting beautifully renovated environments, spacious play areas, and modern educational materials. 

Our aim is to provide a secure and happy environment where children can develop their intellectual, social, emotional, physical, and language skills to become competent and confident individuals. And for you to feel safe knowing that your child is receiving the best possible care.

Our Epping service is an advocate for stimulating but open-ended learning environments and then putting the children in the driver’s seat and watching them steer through the learning experiences in their own unique way. With extensive indoor and outdoor learning spaces along with an array of learning criteria from STEM Lessons, Art Workshops and Yoga. This is a 7 room service, licenced for 130 children and has strong community connections. Open between 6.30am-6.30pm.